OUR APPROACH

Vikalp’s Helpline and Support Centre is a lifeline for survivors of violence, offering confidential, accessible, and holistic assistance. Our toll-free number ensures that women and girls can seek help from anywhere in the country. Those within our area of intervention receive direct support from Vikalp, while others are connected to relevant services beyond our reach.

A trained counselor serves as the cornerstone of the center, providing emotional support, essential information, and tailored resources to help survivors. Recognizing the importance of a safe and supportive environment, the counselor also works closely with families and communities to ensure survivors receive the support and care they need. Follow-up field visits further strengthen this support, ensuring continued well-being.

Beyond individual counseling, the Helpline actively collaborates with other organizations and engages key government departments, to strengthen the broader support network for women and girls. The center is also equipped with an Interactive Voice Response System (IVRS), providing comprehensive guidance on medication abortion and information on nearby health facilities.

Vikalp Sansthan is breaking barriers, restoring hope, and creating a safe space where survivors of violence can access the care, guidance, and resources they need to reclaim their lives.